All items on this website are brand new unless marked “Refurbished or Carton Damaged”. Please refer to below warranty periods for select product categories.

Note: RECEIPT IS REQUIRED UPON REQUEST TO CLAIM WARRANTY. Gecko TV Stands & Mounts has a 14-day exchange policy on defective items.

1. Televisions:

– New televisions: 3 Years

– Carton Damaged: 1 Year

– Refurbished: 3 Months

2. Hardware Products (e.g., wall mounts, cabinets): 2 Years

3. Motorized Products: 1 Year

The Warranty period begins upon purchase of an item, except in the case of a special order or back order. In this case, the warranty period begins upon delivery of the item.

Warranty Claim: If faulty item approved credit from suppliers we will arrange it repair or replace.

You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by [Gecko TV Stands & Mounts], you will not be eligible for a replacement

If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.

If the item is out of service area and can’t be repair we will responsible to have it replace and delivery to your door at our own cost.

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